App Troubleshooting Guide

Having trouble getting back into our app after signing in? Don't worry! Follow these easy steps to solve the issue.

General Tips

Here are some quick fixes that often help:

For Android Users

Using Chrome

  1. Check app permissions: Make sure our app has the necessary permissions in your phone's settings.
  2. Clear browser cache: Sometimes, clearing Chrome's browsing data can help. Go to Chrome's Settings, then Privacy, and choose "Clear browsing data."

Using Firefox

  1. Enable opening links in apps: Open Firefox, tap the menu button, go to Settings, then General, and make sure "Open links in apps" is turned on.
  2. Restart the browser: Sometimes, a simple restart of Firefox can fix the issue.

For iOS Users

Using Chrome

  1. Check for updates: Ensure Chrome is updated to the latest version via the App Store.
  2. Try a restart: Close Chrome and reopen it to see if the issue is resolved.

Using Firefox

  1. Update Firefox: Just like with Chrome, check the App Store for any available updates for Firefox.
  2. Restart Firefox: Close the app completely and open it again to refresh its settings.

If you're still having trouble, please contact our support team. We're here to help!